Reset Password

We, or your firm, cannot reset your user account password manually. Use the steps below to reset the user account password.

Steps to reset a forgotten password:

1. Go to your portal login page
2. Enter the email address for your user account
3. Select “Forgot Password”
4. Enter the email address for your user account
5. Select the “Send Reset Link” button
6. In a few moments you will receive an email with a link to reset your password. Be sure to check your email’s Spam folder as the password reset email may go there.
   
   

Steps to change your user account password:

1. Log into the portal with your username and password
2. Navigate to the top right corner and select your name
3. In the drop down, select “Account Settings” (Note: this is referring to your User Account)
4. Here you will see your Display Name and Email Address. These cannot be edited.
5. Select the “Change” link next to the password to change the password for your User Account.
6. Enter the new password twice and save changes.

Troubleshooting

• I never received the reset password email